This document establishes the conditions that govern the use of the following web pages: www.donum.pt and www.donum.store and establishes the conditions and terms for the purchase of products on the web pages referred to below as "CONDITIONS". When using these web pages and making purchases on them, the user expressly consents to the provisions of these conditions as well as the data protection policy. If you do not accept these conditions, you should not use these web pages. But we warn you that these conditions can be changed at any time, so we recommend reading them regularly. Any questions can contact DONUM.
The information and personal data provided by the User will be treated in accordance with the provisions of the Data Protection Policy, available on the referred web pages.
When using the Website and placing orders, the User undertakes to:
The articles marketed on the referred web pages are available for delivery in designated countries and are subject to freight charges that may vary from country to country. For certain and certain countries, customs tariffs may be added in accordance with the applicable LEI in force in each country.
The purchase and sale contract is only established when the order is confirmed by DONUM. Even when you receive mail saying "order accepted" this does not mean that the order has been confirmed. The order will only be accepted and confirmed for all legal purposes when you receive an email stating "Your order is in the shipping process!".
All product orders are subject to the availability of items in the warehouse. In the event of a stockout or supply difficulties, we immediately inform the user of this situation. We can suggest alternative products of similar or superior quality. If the user does not accept our suggestion, the amount will be returned in full and within 30 days and without any associated cost.
DONUM will make every effort to deliver the ordered products in the shortest possible time, with a maximum reference period of 30 days, although stocks may run out or items may be discontinued. However, delays may occur for unforeseen and extraordinary reasons, but we will always inform the user. We inform that we do not deliver on weekends or on public holidays. Delivery is considered effected when the User or any third party designated by him takes physical possession of the products, which will be confirmed by the signature of the order receipt register at the agreed delivery address. If it is not possible to deliver the order to the User, we will contact you to schedule and / or agree on new delivery dates / conditions.
The risk and ownership of the products is transferred to the user / customer / consumer when the full price of the products / order is received, as well as any additional fees or expenses due.
The selling price is the constant on the previously mentioned web pages. If an error or incorrect price is detected, the user will be informed of such a situation. If it is impossible to contact, we will proceed to cancel the order and refund the amount that may have been paid.
The prices indicated include VAT, but exclude delivery charges, which are added to the total price. Delivery charges may change depending on the country and region of the world where delivery takes place.
Prices may change at any time, however they will not affect orders for which an order confirmation has been sent.
The purchase process and its completion is carried out with the completion of the various purchase steps, and, until its completion, the user can proceed to change the order.
The user may or may not proceed with the account registration to complete the order, i. yes, it is possible to buy with account registration and as a guest (there is no need to register for an account).
Accepted payment methods are:
The return and exchange of products will be made in accordance with the provisions of «EXCHANGES AND RETURNS» available on the mentioned web pages.
The prices indicated include VAT at the legal rate in force. Sales outside Portugal may be exempt from VAT.
The User undertakes not to misuse the www.donum.pt and www.donum.store web pages, in particular by introducing and / or making computer attacks, introducing viruses and / or developing any other form of computer piracy.
In the event that there are links to other web domains and / or materials from third parties, they will only exist for informational purposes and purposes, so we decline any responsibility for imperfections, errors or even losses that they may reveal and / or generate.
Any and all communication with the user must be in writing and preferably electronically and all suggestions, complaints and requests for clarification must be answered in the shortest possible time.
DONUM declines any responsibility for any anomalous, extraordinary and imponderable situation that may happen (such as the pandemic situation COVID-19, among others) within the scope of the agreements established with the users of the previously identified web pages.
Thus, we will not be responsible for any situation of non-compliance or delay following any obligation that DONUM assumes under a contract when it results from reasons of force majeure caused by any act, event, accident, natural phenomenon, armed conflict, strikes , revolts, terrorist attacks, pandemic phenomena, etc.
The purchase and sale contract can only be terminated if there are reasonable reasons for it.
If there is non-compliance and / or deviation, the user / customer / consumer may send their complaint to the email address email@example.com or firstname.lastname@example.org in order to resort to an extrajudicial resolution. You can also submit a complaint in the complaints book.